Returns & Exchange
How to return to store
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Please bring your order confirmation email, SMS or packing slip which will enable us to process your refund.
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The refund will be processed to your original payment method only, so please ensure you have your payment card with you.
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Customers will no longer need to fill in any paperwork to obtain refunds.
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If you paid by Paypal it will be refunded back to your Paypal account
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If the item is large or if you are unable to get to a store/post office within 90 days of your purchase then we are able to arrange a courier collection, however this has a cost of £10 for small items or £50 for large bulky items to you. You will need to contact us to arrange this service.
Return online products
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We hope you're happy with every purchase you make with More Mobility, but if this isn’t the case we hope to make the returns process as simple as possible.
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You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any returns.
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To cancel your order you must contact us via telephone to notify us of your decision to return. Below are our full details if you need to contact us for another reason. Telephone: 0800 772 01 82 E-mail: hello@moremobility.co.uk Postal Address: More Mobility, Unit 8 Swinton Yard, Rowms Lane, Swinton, Rotherham, South Yorkshire, S64 8AE.
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To receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging.
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We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
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If the product(s) are not returned in their original condition, More Mobility reserves the right to charge for repair or replacement of any product(s).
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We're happy for you to unpack the item and inspect it properly. However, if you’ve used or installed it we will only make a partial refund to cover the loss in value of the product. This could be up to 50% of the price of the item.
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If on return of the goods, whether by post, self-delivery or courier, we find that necessary packaging is missing then we reserve the right to charge an £80 fee to repackage the product(s).
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Unfortunately we cannot accept returns on product(s) that are Made To Order, have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven't opened the outer packaging/wrapping.​
How to return by courier
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For larger products (such as mobility scooters, riser recliners and power chairs , that were ordered online and delivered, we offer a courier collection returns service.
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A £50 charge applies for this service.
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To request this service, please email our support team at hello@moremobility.co.uk
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Please note the following:
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Collections require a minimum of two working days' notice.
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Someone will need to be available to sign at the time of collection.
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Collections can only be made Monday - Friday (excluding Bank Holidays).
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Collection will take place between 9am and 6pm (we're afraid exact times can't be given).
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Please re-pack the item(s) securely for courier transport.
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We'll aim to refund you as soon as possible, but will refund your account within 30 days.